Student Information > Helpful Tips for Completing Your Application

Helpful Tips:

Use a personal device - work devices could cause delays due to security preferences
Use a personal email address instead of a CSUN assigned email address (if you have one)
Disable Pop-up blockers
Clear Cache
Access the application through the specific programs “Online Application” link. Do not use a bookmarked link or a saved link

Create an Account or Sign in as a Returning User

Register = First time Tseng College Applicants, create an application profile

Sign in = previous Tseng College application submitted or saved

Note: A CSUN User ID for the portal is not the same as an application User ID

Initial application screen

Incorrect Email or Password Error

Screen	Details
	A valid email is required. Please note that initial email communications will be sent to this email, including instructions on how to access CSUN portal and CSUN email accounts. Invalid or incorrect email addresses may cause delays.
	Passwords must be a minimum of 8-characters.
	For existing users, make sure you are entering the email used to create your account and enter your password exactly as created. Note: A CSUN User ID for the portal is not the same as an application User ID

Screen

Details

A valid email is required. Please note that initial email communications will be sent to this email, including instructions on how to access CSUN portal and CSUN email accounts. Invalid or incorrect email addresses may cause delays.

Passwords must be a minimum of 8-characters.

For existing users, make sure you are entering the email used to create your account and enter your password exactly as created.

Note: A CSUN User ID for the portal is not the same as an application User ID

Retrieve Password

Instruction	Screen
1. Select “Sign in,” in the *“Already have an account?”* section
2. Click on “Forgot your Password?”
3. Enter in the Email Address used to create the application, and click “Continue.”
4. Confirm the password is correct, click “Email New Password.”
5. An email will be sent within 24 hours with a temporary password

“You are not authorized for this page” Error

Screen	Details
	Error received can be caused by having too many browsers open or accessing the application at the same time as being logged into the CSUN portal account. Passive login - If your CSUN portal password is saved in your web browser, it may be logging you into your CSUN portal in the background, blocking your access to our application. Log out of the portal, and try the application again. To remove error: Log out of CSUN portal Exit out of all browsers, then open one browser at a time when accessing the application Clear Cache on browser

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Details

Error received can be caused by having too many browsers open or accessing the application at the same time as being logged into the CSUN portal account.

Passive login - If your CSUN portal password is saved in your web browser, it may be logging you into your CSUN portal in the background, blocking your access to our application. Log out of the portal, and try the application again.

To remove error:

Log out of CSUN portal
Exit out of all browsers, then open one browser at a time when accessing the application
Clear Cache on browser

Searching For Schools Attended

Find your Institution

Begin typing the full institution name or city. The system will display results that match the information you typed. Select the correct matching institution.

It may take several tries to find your school, especially if it shares its name with others or could be spelled differently. For example, if you attended "Saint John's University," you may need to try "Saint John," "St. John," or "St John" (no period) to bring the school up on the list.

Add your Institution

If the institution is still not found above, proceed to "Add your Institution” and complete the additional information requested.

Find your Institution screen

Attachment Error

Screen	Details
	Error received is caused by incorrect file type or size. Attachment Requirements: Attachment FILE TYPES may be .pdf, .jpeg, .jpg, .doc, .docx, .png only Mac Users: Please be sure that the appropriate extension (e.g., .doc, .docx, .pdf) is at the end of the file name you select Attachment FILE NAMES may use these allowable characters: A-Z, a-z, 0-9, dash and underscore. No foreign characters allowed in file names Attachment FILE SIZE may be no larger than 10Mb. The maximum cumulative size for all attachments is 20Mb

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Details

Attachment rejected file size limit dialog screen

Attachment rejected requirement dialog screen

Error received is caused by incorrect file type or size.

Attachment Requirements:

Attachment FILE TYPES may be .pdf, .jpeg, .jpg, .doc, .docx, .png only
Mac Users: Please be sure that the appropriate extension (e.g., .doc, .docx, .pdf) is at the end of the file name you select
Attachment FILE NAMES may use these allowable characters: A-Z, a-z, 0-9, dash and underscore. No foreign characters allowed in file names
Attachment FILE SIZE may be no larger than 10Mb. The maximum cumulative size for all attachments is 20Mb

Application Page Overview

Application overview screen

Application Page Overview

This is your opportunity to make sure all the information on the application is correct. If you see blank questions, don’t worry, they were not relevant to your application. A blank answer is correct.

Click “Save.”
Proceed to the next page by clicking “Next Step”

Agreement Page

After reviewing and agreeing to the Declaration statements, click SAVE. You will not be able to acknowledge this page if any page in the application is incomplete.

Agreement page with incomplete section screen

Complete Incomplete Section(s)

If required items are missing, please use the navigation on the left to view incomplete section. Completed sections are marked with a green checkmark.

After every correction, click SAVE at the bottome of each page.
Once all corrections have been made and the application has been SAVED, return to the Agreement page to complete.

Applicant paid the application fee but their application shows as ”SAVED”

Screen	Details
	When the application fee is paid but application shows as *“SAVED”* or the payment web page timed out, please email collexl@csun.edu a copy of your payment receipt. DO NOT SUBMIT A SECOND PAYMENT!

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Details

When the application fee is paid but application shows as “SAVED” or the payment web page timed out, please email collexl@csun.edu a copy of your payment receipt.

DO NOT SUBMIT A SECOND PAYMENT!

How to Enter a date

Instruction	Screen
1. Click on the calendar icon.
2. Begin by entering the year. Click on the drop-down to select the desired year.
3. Click on the drop-down option to select the desired month.
4. Lastly, click on the desired calendar date. The full date will now be recorded on the application in month/day/year format.

Instruction	Screen
1. Open the Google Chrome browser and click on the three grey dots in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Privacy and security”
4. Click on “Site Settings”
5. Scroll down and click on “Pop-ups and redirects”
6. Click the white circle that says “Sites can send pop-ups and use redirects”
Settings will now be saved to allow pop-ups

Instruction	Screen
1. Open the Firefox browser and click on the three grey bars in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Privacy and security”
4. Scroll down to the Permissions section and uncheck the “Block pop-up windows” box
5. Once the box is unchecked the settings will be saved

Instruction	Screen
1. Open the Edge browser and click on the three grey dots in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Cookies and site permissions”
4. Scroll down to the All Permissions section and click on “Pop-ups and redirects”
5. Click on the white circle (toggle button) to turn off the “Blocked” option
5. Once the button is toggled off, the settings will be saved

How to Delete Cache on Google Chrome

Instruction	Screen
1. Open the Google Chrome browser and click on the three grey dots in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Privacy and security”
4. Click on “Clear browsing data”
5. Change the Time range to “All time” using the drop-down menu, then click “Clear data”

How to Delete Cache on Mozilla Firefox

Instruction	Screen
1. Open the Firefox browser and click on the three grey bars in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Privacy and security”
4. Scroll down to the Cookies and Site Data section and click “Clear Data...”
5. Check the box for Cached Web Content then click “Clear”

How to Delete Cache on Microsoft Edge

Instruction	Screen
1. Open the Edge browser and click on the three grey dots in the far right corner
2. Click on “Settings”
3. On the left hand side, click on “Privacy, search, and services”
4. Scroll down to the Clear browsing data section and click on “Choose what to clear”
5. Change the *Time range* to “All time” and check the box next to “Cached images and files”, then click “Clear now”

If you need further assistance

Please provide answers to the following questions to the email provided: collexl@csun.edu.

What is the First Name and Last Name on the application?
What program are you applying to?
What are you trying to do?
1. Login or Create Application Profile
2. Enter data
3. Declaration/Agreement Page
4. Make a payment
What error message are you receiving (provide a screenshot of the error)?

Helpful Tips for Completing your Applicaton

Tseng College
Graduate, International and Midcareer Education

User menu

Helpful Tips for
Completing your Application

Helpful Tips:

Create an Account or Sign in as a Returning User

Incorrect Email or Password Error

Retrieve Password